First close Outlook and open Control Panel by clicking on the Start button.After performing this, open Outlook again so that Outlook can download all items from Exchange again. There you will see that offline items are zero, but Server still contains items. But, this solution will remove your files locally, click on the Synchronization tab and there you will see the details about the offline and server folders. Note: This will surely solve your problem. Now on the top of the Outlook screen click on the Send/Receive tab and click on the Update folder.In the general tab click on the Clear Offline Items and all your Offline items will be removed.Start with a right click on the folder and select Properties from the menu.So, the best option you are left with is to clear the offline items so that this issue could be resolved. The problem arises when the offline items do not match with the online items, due to any sort of connectivity issues. This cached data not only helps you operate Outlook on offline mode, but also improves the performance. As you know that you can use Outlook offline anytime with the help of the cached data it has stored. Solution 3– To deal with the problem, you can start with clearing the Offline items from Outlook. Close Outlook and open it again, and now click on the Send/Receive button again and de-select the Work Offline mode by clicking on it. For this, click on the Send/Receive tab on the top of the Outlook screen as earlier and click on the Work Offline button. Solution 2– Try working on Offline and then on Online mode by switching between them. The update will happen, if you still can’t see your updated content, then you might have a different issue, move to the next step. To update it manually, you need to click on the Send/Receive tab on the top of the Outlook screen and click on the Update folder option given there. Sometimes due to poor internet connectivity and other reasons the content and folders in Outlook do not get updated automatically. Solution 1– Try updating folders manually.
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